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FAQ
Frequently Asked Questions
General Questions
What makes Marmalade Recruitment different from other agencies?
✅ Unlike traditional agencies, we go beyond resumes. Our video introductions and detailed candidate reports give you deeper insights, so you can hire with confidence. Plus, our industry-leading placement guarantee ensures you get the right fit—risk-free.
What industries do you specialize in?
✅ We specialize in accounting, finance, HR, and administrative roles across various industries, with a strong focus on businesses in Vancouver and the surrounding areas.
How do you ensure candidates fit our company culture?
✅ We go beyond skills and experience—our vetting process includes video introductions, detailed profiles, and in-depth screening to ensure candidates align with your company culture and values.
Do you offer temporary, contract, and permanent placements?
✅ Yes! We provide temporary, temp-to-perm, and permanent hiring solutions, as well as executive search services.
How quickly can you fill a position?
✅ Our process reduces hiring time by 30–50%, depending on the role and market conditions. Many of our clients fill roles within two to three weeks.
The Hiring Process
How does your hiring process work?
✅ Step 1: We discuss your hiring needs and ideal candidate profile.
✅ Step 2: We source and pre-vet candidates, providing you with video introductions and detailed reports.
✅ Step 3: You interview the best matches and make a confident hiring decision, backed by our placement guarantee.
How do you source candidates?
✅ We use a combination of proactive sourcing, industry networks, referrals, and job platforms to find both active and passive candidates—including top talent not actively looking but open to the right opportunity.
Do I have to pay upfront to start working with you?
✅ No. For contingency recruitment, you only pay when you make a hire. For retained search, a portion of the fee is paid upfront with the balance due at placement.
What if I need to hire quickly?
✅ We specialize in fast, high-quality placements. Let us know your timeline, and we’ll prioritize your search to get results quickly.
How involved will I need to be in the hiring process?
✅ We handle sourcing, screening, and shortlisting, so you only need to review pre-vetted candidates and make the final decision.
Candidate Quality & Guarentees
How do you screen candidates before presenting them?
✅ Every candidate goes through a thorough vetting process, including skills assessment, interviews, reference checks, and video introductions so you can see their personality and communication style upfront.
What if a hire doesn’t work out?
✅ We offer one of the best placement guarantees in the industry. If a candidate doesn’t work out within the guarantee period, we provide a free replacement or a refund, depending on the terms of our agreement.
Can I request additional screening or background checks?
✅ Absolutely. We can tailor the vetting process to include background checks, skills testing, and additional assessments based on your needs.
Do you provide references for candidates?
✅ Yes! We conduct reference checks on all shortlisted candidates to verify their experience and work history.
What happens if I don’t find the right candidate in the first round?
✅ We work closely with you to refine the search and continue sourcing additional candidates until we find the right fit.
Pricing & Fees
What’s the ROI of using a recruitment agency?
✅ A bad hire can cost up to 30% of the employee’s first-year salary. Our process helps you reduce hiring risks, hire faster, and secure the right fit—saving you time, money, and productivity losses.
How much do your recruitment services cost?
✅ Our fees vary depending on the role and hiring model:
- Contingency Recruitment: 18–22.5% of the candidate’s annual salary.
- Retained Search: Lower upfront costs, structured payments, and a 1-year guarantee.
- Temporary Placements: Typically 1.4–1.5x the candidate’s hourly rate.
Are there any hidden costs?
✅ No. We provide transparent pricing upfront with no surprises.
Do you offer volume discounts?
✅ Yes! If you’re hiring multiple roles, we offer discounted rates for long-term or exclusive partnerships.
What payment options do you offer?
✅ We offer flexible payment terms depending on the hiring model, including structured payments for retained searches.
Still Have Questions?
📞 Contact us today to discuss your hiring needs! We’re happy to help.
